Refund policy

We want you to love every piece from Littora Baby. If something isn’t quite right, we offer returns within 14 days of receiving your order for store credit only.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need your order confirmation or proof of purchase.

To request a return, please contact us at littorababy@gmail.com within 14 days of receiving your order. Once your return request is approved, we will provide instructions on how and where to send your package.

Please note:

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • Items sent back without first requesting a return will not be accepted.
  • Returns must be shipped back within the timeframe provided in the return instructions.

Once we receive and inspect your return, we will issue store credit equal to the value of the returned item(s). Store credit will be provided via email and can be used toward a future Littora Baby purchase. Store credit does not expire.

You can always contact us with any return questions at littorababy@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item. We will review the issue and work with you to make it right.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or store credit:

  • Sale items and final sale items
  • Pre-order items (all pre-order purchases are final sale and cannot be cancelled, returned, exchanged, or refunded)
  • Gift cards
  • Items that have been worn, washed, damaged, or altered
  • Items without original tags or original packaging

If you have any questions about whether an item is eligible for return, please contact us before sending it back.

Pre-Order Policy

All pre-order items are final sale. Once a pre-order has been placed, it cannot be cancelled, modified, returned, exchanged, or refunded.

Estimated shipping dates are provided for reference only. While we work hard to ship all pre-orders within the stated timeframe, delays may occur due to manufacturing, shipping, customs, or other circumstances beyond our control.

If your order contains both in-stock and pre-order items, your order may be shipped together once the pre-order item is available unless otherwise stated.

Exchanges

At this time, we do not offer exchanges.

If you would like a different size, colour, or item, please return your original item following our return process and use your store credit toward a new purchase.

Store Credit

Once your return has been received and approved, your store credit will be issued within 5 business days. Store credit can be applied to any future purchase at Littora Baby and cannot be exchanged for cash.